Blog

• Bill the after-hours password reset, or do it in the morning

  Single-user password resets can wait until morning unless a named job is stopped tonight or the client accepts the after-hours rate first.

• When the client asks for ChatGPT in every ticket

  Clients want ChatGPT on the whole queue. Here is how to translate that ask into a scoped pilot that does not burn trust or invent printer drivers.

• Fix ticket triage before you bolt AI onto the helpdesk

  AI on the helpdesk amplifies bad routing. Clean ticket types, ownership, and assignment lag before you turn on a bot.

• Pricing an AI Retainer So You Do Not Eat the Support Cost

  How MSPs should price AI retainers around failure modes, included human time, and hard scope limits.

• How to Kill a Vendor AI Demo in Twenty Minutes (and Still Keep the Relationship)

  A practical MSP checklist for ending a vendor AI demo early without torching the channel relationship.

• What we learned trying to sell AI to manufacturers

  A guest post from the Michigan GPT team on the lessons MSPs can borrow when offering AI services to small and mid-sized clients.

• A white-label AI playbook for MSPs

  What an MSP actually needs to deliver AI work for SMB clients under its own brand, including the partnership shape, the contract structure, and the runway to operate the result.

• Selling AI to SMB clients as an MSP

  How managed service providers can answer the AI questions their SMB clients are starting to ask, without pretending to be an AI company themselves.